FAQS

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are processed securely.

Can I change or cancel my order once it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at info@rovella.co.uk as soon as possible. If your order has already been shipped, we won’t be able to modify it.

How do I use a promotion or discount code?

Simply enter your discount code at checkout in the designated field before completing your payment. Discounts cannot be applied after an order has been placed.

Shipping & Delivery

How long does shipping take?
How can I track my order?
Do you ship internationally?
Can I change my shipping address after placing an order?
Do I need to sign for delivery?
What should I do if my order is lost or delayed?

Returns & Exchanges

What is your return policy?
How do I return an item?
How much does it cost to return an item?
Can I exchange an item for a different piece?
Can I return an engraved or personalized item?
Can I return earrings?
How do I return a gift?

Jewelry Materials & Care

What materials are your products made of?
What is PVD coating?
Is your jewelry nickel-free?
How can I clean my jewelry?
Can I wear your jewelry every day?

Warranty & Repairs

Do you offer a warranty?
Can you repair my jewelry if it breaks?

Gifts & Gift Wrapping

Do you offer gift wrapping?
Can I order gift cards?

General Questions

What should I do if I forget my password?
How do I update my personal details and email preferences?
Is your website secure?

Still Need Help?